This review is originally published here: http://itknowledgeexchange.techtarget.com/quality-assurance/clydebankitil-audio-book-on-itil-framework-an-ultimate-guide/
ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology is an ultimate guide on strengthening your fundamental knowledge on ITIL framework and is available at Audible. The Information Technology Infrastructure Library (ITIL) is a globally accepted framework targeting to fill in the gaps between business requirements and the IT deliverables. The guidelines defined in ITIL framework focus on IT deliveries with a higher rate of efficiency. The drive begins with the IT infrastructure design so as to optimize its services as per business requirements.
KPIs (or Key Performance Indicators) is a popular term in the corporate world. ITIL also talks about using KPIs to measure the performance, efficiency and effectiveness of IT unit within an organization or an IT organization itself. ITIL standards or the framework ensures to capture the data related to performance, issues, process adherence; right at its inception so as to ensure that there is a continuous focus on process improvement and enhancement. Since ITIL is a framework, it is easy and flexible to adapt as per the individual organization structure and needs. This dynamic nature of ITIL does not restrict an organization to follow a fixed set of rules and hence thus has always a scope of scalability and flexibility.
ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology explains about ITIL in a very easy and natural way so as to make the concepts quite clear by means of rightly quoted examples. The intent of this book is to make its reader completely clear about the concepts and guidelines that build the ITIL framework. So even if you are a part of IT but a rookie in the ITIL field, this is the book that you must refer to for a thorough understanding of the subject. It not only helps you in understanding the concepts but also prepares you to right candidate for the implementation of its guidelines in your organization. So whether you intend to deploy ITIL in your organization or prepare for the ITIL Exam – this is the right book for you. The book is also helpful for non-IT business professionals to understand how the efficiency, performance and effectiveness of IT function can be optimized in your organization.
Overall, ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology talks about principles and philosophies behind the ITIL framework, tools & techniques required to deploy it in a very systematic approach. It also highlights how the deployment of ITIL helps both – IT and the business and hence always bring a win-win situation. The processes and KPIs are well explained and finally there is a word of caution explaining what not to do while the deployment of ITIL framework in your organization.